Privacy policy
Privacy data:
Introduction
This Privacy Policy describes how Hashtag Holiday Home LLC ("we", "us", or "our") collects, uses, shares, and protects personal information of users ("you") when you use our website, book a property, or interact with our services.
We are committed to safeguarding your privacy in compliance with UAE Federal Law No. 45 of 2021 (Data Protection Law), and relevant Dubai Tourism (DET/DTCM) regulations.
2. Information We Collect
We may collect the following types of personal data:
- Identification details: Name, nationality, passport/Emirates ID number
- Contact information: Phone number, email address
- Booking details: Dates of stay, preferred location, number of guests
- Payment information: Billing address, credit/debit card details (processed securely through third-party gateways)
- Communication: Emails, messages, customer support interactions
3. How We Use Your Information
We use your data for the following purposes:
- To process and confirm bookings
- To comply with UAE legal requirements (e.g., guest registration with DET/DTCM)
- To provide customer support and improve our services
- To send booking confirmations, updates, or marketing communications (you may opt-out anytime)
- To enhance security and prevent fraud
4. Legal Basis for Processing
We process your data based on:
- Your consent
- Contractual necessity (e.g., to fulfill a booking)
- Compliance with legal obligations under UAE law
- Legitimate business interests
5. Sharing Your Information
We may share your information with:
- Dubai Department of Economy and Tourism (DET/DTCM), for guest registration and compliance
- Payment processors (e.g., Stripe, PayPal, network banks)
- Hosting platforms (e.g., Airbnb, Booking.com)
- Legal authorities, if required by law
- Service providers who assist in our operations (e.g., cleaning, maintenance, customer support)
We do not sell your personal data to third parties.
6. Data Storage & Security
We store your data securely on encrypted servers. Access is restricted to authorized personnel only. We take all reasonable steps to prevent unauthorized access, disclosure, or misuse.
9. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience and collect analytics. You can control cookie settings through your browser.
10. Third-Party Links
Our website may contain links to third-party platforms (e.g., Airbnb). We are not responsible for their privacy practices. Please review their privacy policies separately.
11. Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website, with the date of revision clearly indicated.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
📧 Email: info@hashtagholidayhome.com
🏢 Address: 2101, B2B Tower, Business Bay, Dubai, UAE